Terms of service
Terms of Service
OVERVIEW
Welcome to Betina Baby & Kids! The terms "we", "us" and "our" refer to Betina Baby & Kids. Betina Baby & Kids operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Betina Baby & Kids is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Nothing in these Terms affects your mandatory statutory rights as a consumer. If you are a consumer resident in the European Union or the European Economic Area, you benefit from the mandatory consumer protection rules of your country of residence, and no provision of these Terms limits or excludes those rights.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years old, or the age of legal majority in your country of residence.
To use the Services, including browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete.
You are responsible for keeping your account credentials secure. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We make every effort to provide an accurate representation of our products in our online store. However, please note that colours or product appearance may differ slightly from how they appear on your screen, due to the type of device you use and your device settings.
This does not affect your statutory right to receive goods that match their description and are of satisfactory quality. If a product does not correspond to the description given at the time of purchase, you are entitled to a remedy under our Refund Policy [LINK] and under Directive (EU) 2019/771.
Product descriptions may change over time. We reserve the right to discontinue any product and to limit the quantities we offer, on a case-by-case basis. Changes will not affect orders we have already accepted.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. Your order is accepted when we send you an order confirmation email. We must receive and process your payment before your order is accepted. If we do not accept, change, or cancel an order, we will notify you using the email address, billing address, or phone number you provided.
Your right of withdrawal. As a consumer in the EU/EEA, you have the right to withdraw from your purchase within 14 days of receiving your order, without giving any reason. Full details, including the model withdrawal form, are set out in our Refund Policy [LINK]. Nothing in this section limits that right.
Your purchases are also subject to return or exchange in accordance with our Refund Policy [LINK].
You confirm that your purchases are for your own personal or household use and not for commercial resale.
SECTION 4 — PRICES AND BILLING
All prices displayed in our online store are shown in full, including VAT, as required for consumer sales in the EU/EEA. Shipping costs are calculated and shown separately before you complete your order. You will never be charged more than the total displayed at checkout.
The price charged will be the price in effect at the time the order is placed, as set out in your order confirmation email. Prices, discounts and promotions may change, but changes do not affect orders already accepted.
We may run promotions from time to time governed by separate terms. If those terms conflict with these Terms, the promotion terms will apply to that promotion.
You agree to provide current, complete and accurate payment and account information for all purchases, and to keep it up to date so we can complete your transactions and contact you as needed.
You confirm that (i) the payment information you provide is true and complete, and (ii) you are authorised to use the payment method for the purchase.
[MERCHANT NOTE] If you sell into the EU from outside it, decide whether you are using the IOSS scheme (VAT collected at checkout, no surprise charges on delivery) or not (customer pays import VAT and possibly duties on arrival). If the latter, add a clear line here and on the product page stating that import charges may apply — undisclosed charges are a common cause of refused deliveries and chargebacks.
SECTION 5 — SHIPPING AND DELIVERY
We aim to deliver your order within the estimated timeframe shown at checkout. If no delivery period is specified, we will deliver within 30 days of your order being accepted.
If we fail to deliver within the agreed period, you may ask us to deliver within an additional reasonable period. If we still fail to deliver, you are entitled to cancel the order and receive a full refund.
Risk of loss remains with us until you, or a third party you have designated, take physical possession of the goods. If your parcel is lost or damaged in transit, this is our responsibility, not yours — contact us and we will resolve it.
We are not responsible for delays caused by circumstances outside our reasonable control, such as extreme weather, carrier disruption or customs processing, but we will keep you informed and your cancellation rights above still apply.
SECTION 6 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by Betina Baby & Kids, its affiliates or licensors, and are protected by European Union and international intellectual property law.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit material from the Services without our prior written consent, except where permitted by mandatory exceptions under applicable copyright law.
Betina Baby & Kids's names, logos, product names, designs, and slogans are trademarks of Betina Baby & Kids or its affiliates or licensors, and may not be used without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos and trademarks on the Services belong to their respective owners.
SECTION 7 — OPTIONAL TOOLS
You may be given access to tools offered by third parties as part of the Services, which we do not monitor or control.
We provide access to such tools "as is" and "as available", without endorsement. Your use of optional third-party tools is at your own discretion, and you should review the terms on which those tools are provided by the relevant third party. This does not affect any liability we have under Section 17.
We may offer new features through the Services in future. Those will also form part of the Services and be subject to these Terms.
SECTION 8 — THIRD-PARTY LINKS
The Services may contain links to websites operated by third parties. We are not responsible for the content or accuracy of third-party materials or websites. If you leave the Services to access them, you do so at your own risk.
Please review the third party's own policies before entering into any transaction with them. Complaints or questions about third-party products and services should be directed to that third party.
SECTION 9 — RELATIONSHIP WITH SHOPIFY
Betina Baby & Kids is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with Betina Baby & Kids. By using the Services, you acknowledge that Shopify is not responsible for any aspect of any sale between you and Betina Baby & Kids, including any injury, damage, or loss resulting from purchased products and services. To the extent permitted by applicable law, you release Shopify and its affiliates from claims arising from your purchases and transactions with Betina Baby & Kids. This does not affect any rights you have against us as the seller.
SECTION 10 — PRIVACY AND DATA PROTECTION
All personal data we collect through the Services is processed in accordance with the General Data Protection Regulation (EU) 2016/679 ("GDPR") and our Privacy Policy [LINK]. Certain personal data may also be subject to Shopify's Privacy Policy.
Our Privacy Policy explains what data we collect, the legal basis on which we process it, how long we keep it, and how you can exercise your rights — including your rights of access, rectification, erasure, restriction, portability, and objection, and your right to lodge a complaint with your national data protection authority.
Because the Services are hosted by Shopify, information you submit will be transmitted to Shopify and to partners who may be located outside the EEA. Where that happens, we rely on appropriate safeguards as required by Chapter V of the GDPR. See our Privacy Policy [LINK] for details.
SECTION 11 — REVIEWS AND FEEDBACK
If you submit reviews, suggestions, ideas or other content ("Feedback"), you grant us a worldwide, royalty-free licence to use, reproduce, modify, publish and display that Feedback in connection with operating and promoting the Services. You may withdraw this licence for content you have posted by contacting us, and we will remove it within a reasonable period.
You confirm that: (i) you own or have the necessary rights to your Feedback; (ii) you have disclosed any compensation or incentive you received in connection with it; and (iii) your Feedback complies with these Terms.
We may, but are not obliged to, remove Feedback that is unlawful, offensive, defamatory, obscene, or that infringes anyone's rights or these Terms.
You agree that your Feedback will not infringe any third-party right, will not be unlawful or abusive, and will not contain malicious code. You may not use a false email address or misrepresent who you are.
Review integrity. We publish only reviews submitted by customers who have purchased the product in question. We do not publish fake reviews, and we do not offer incentives in exchange for positive reviews.
[MERCHANT NOTE] The Omnibus Directive (EU) 2019/2161 requires you to disclose how you verify that reviews come from real purchasers. If you display reviews imported from a supplier or an app, this statement must be adjusted to reflect the truth — misdescribing review provenance is an enforcement priority across the EU.
SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability. We may correct such errors and update information at any time.
Where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as an error, we may cancel the order and refund you in full, even after the order has been accepted. Where an error is not obvious, we will honour the order at the price shown.
SECTION 13 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable law or regulation; (c) to infringe our intellectual property rights or those of others; (d) to harass, abuse, insult, defame, intimidate or harm our staff or any other person; (e) to transmit false or misleading information; (f) to send advertising or promotional material, including junk mail, chain letters or spam; (g) to impersonate any other person or entity; or (h) to engage in conduct that restricts anyone else's use of the Services or that may harm Betina Baby & Kids, Shopify, or other users.
You also agree not to: (a) upload or transmit viruses or malicious code; (b) reproduce, duplicate, copy, extract, sell or resell any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish or pretext the Services; (e) use any robot, spider, scraping or data-extraction tool, AI agent, or automated means to access the Services except as permitted under Section 14; or (f) interfere with, bypass or circumvent our security measures or robot exclusion headers.
If we determine that you have seriously or repeatedly breached this section, we may suspend or terminate your account in accordance with Section 15.
SECTION 14 — AGENTS
14.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity, and that can be executed without direct supervision.
14.2 No Agent may access, use, or interact with the Services unless it identifies itself and operates in strict accordance with the requirements in section 14.4 below. In addition, no Agent may access the Services if we have asked it to refrain from doing so.
14.3 We may limit, including by technical measures, whether and how any Agent accesses, uses and interacts with the Services.
14.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose its name in the user agent string in the form "Agent/[agent name]"; (ii) not conceal that access or interaction is from an Agent, including by mimicking human behaviour or by completing or circumventing CAPTCHAs or similar measures; (iii) respond truthfully to any question seeking to determine whether interactions come from a human or a computer; and (iv) not circumvent any measure intended to block, limit or control how Agents access the Services.
SECTION 15 — SUSPENSION AND TERMINATION
We may suspend or terminate your access to the Services where you have materially breached these Terms, where required by law, or where continued access presents a security or fraud risk.
Except where immediate action is necessary — for example in cases of fraud, illegality, or a threat to the security of the Services — we will give you reasonable prior notice and, where appropriate, an opportunity to remedy the breach.
Termination does not affect any order already accepted, or any refund, withdrawal or guarantee rights you have in respect of products you have already purchased.
The following sections survive termination: Intellectual Property, Reviews and Feedback, Disclaimer of Warranties, Limitation of Liability, Severability, Governing Law, Privacy and Data Protection, and any other provision that by its nature should survive.
SECTION 16 — DISCLAIMER OF WARRANTIES
The general information presented on the Services is made available for information purposes only. We do not warrant that the Services will be uninterrupted, timely, secure or error-free.
This section does not apply to the products you purchase from us. As a consumer in the EU/EEA, you benefit from a legal guarantee of conformity of at least two years from delivery under Directive (EU) 2019/771. If a product is not as described, not of the quality you can reasonably expect, or not fit for its ordinary purpose, you are entitled to have it repaired or replaced free of charge, and — where that is not possible or is not carried out within a reasonable time — to a price reduction or a refund. Some Member States provide longer periods or additional rights; those apply where relevant.
Nothing in these Terms excludes or limits that legal guarantee, and nothing here excludes or limits your rights under the Product Liability Directive.
SECTION 17 — LIMITATION OF LIABILITY
We are liable to you for foreseeable loss and damage caused by our breach of these Terms or by our failure to use reasonable care and skill. We are not liable for loss or damage that was not foreseeable at the time the contract was made.
We do not exclude or limit our liability in any way where it would be unlawful to do so. This includes liability for:
- death or personal injury caused by our negligence;
- fraud or fraudulent misrepresentation;
- defective products, under the Product Liability Directive;
- breach of your legal guarantee rights under Section 16; and
- any other liability that cannot be excluded or limited under the mandatory law of your country of residence.
We are not liable for business losses. The Services are supplied for domestic and private use, and we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity.
SECTION 18 — YOUR RESPONSIBILITY
If you cause us loss or damage by using the Services unlawfully or in breach of Section 13 (Prohibited Uses), you are responsible for that loss or damage to the extent provided under applicable law.
[MERCHANT NOTE] The broad "indemnify, defend and hold harmless" clause from the original template has been removed. Open-ended indemnity obligations imposed on consumers are treated as unfair terms under Directive 93/13/EEC and are unenforceable in most Member States — keeping one in the document weakens the credibility of the whole agreement.
SECTION 19 — SEVERABILITY
If any provision of these Terms is found to be unlawful, void or unenforceable, that provision will apply to the fullest extent permitted by law and the unenforceable part will be severed. The validity and enforceability of the remaining provisions will not be affected.
SECTION 20 — INTERPRETATION AND ENTIRE AGREEMENT
Our failure to exercise or enforce any right under these Terms does not constitute a waiver of that right.
These Terms, together with the policies referenced in them, constitute the agreement between you and us governing your use of the Services.
These Terms are drafted in plain and intelligible language. Where the meaning of any term is unclear, the interpretation most favourable to you as the consumer will apply, in accordance with Article 5 of Directive 93/13/EEC.
SECTION 21 — TRANSFER OF THIS AGREEMENT
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer our rights and obligations under these Terms to another organisation. We will inform you in writing if this happens, and we will ensure that the transfer does not affect your rights under the agreement.
SECTION 22 — GOVERNING LAW AND JURISDICTION
These Terms are governed by the law of [country where the company is established].
However, if you are a consumer resident in the EU or EEA, this choice of law does not deprive you of the protection afforded to you by the mandatory provisions of the law of your own country of residence (Article 6 of Regulation (EC) No 593/2008, "Rome I").
You may bring proceedings in respect of these Terms in the courts of your country of residence, or in the courts of [country where the company is established]. We may only bring proceedings against you in the courts of your country of residence (Regulation (EU) No 1215/2012, "Brussels I recast").
SECTION 23 — COMPLAINTS AND DISPUTE RESOLUTION
If something has gone wrong, please contact us first at support@betinababykids.eu. We aim to acknowledge every complaint within 2 business days and resolve it within 14 days.
If we cannot resolve your complaint directly, you may be able to refer the matter to an alternative dispute resolution (ADR) body in your country. A list of certified dispute resolution bodies in each Member State is maintained by the European Commission at consumer-redress.ec.europa.eu.
Consumers making cross-border purchases within the EU can also seek free assistance from the European Consumer Centre (ECC) network in their country.
[MERCHANT NOTE] Do not add a link to the old EU Online Dispute Resolution (ODR) platform. It was shut down on 20 July 2025 under Regulation (EU) 2024/3228, and referring consumers to a defunct service can itself be treated as a misleading practice. Many Shopify policy generators still insert this link automatically — check your other legal pages. You must also state here whether you are willing or obliged to use ADR; fill that in once you have decided.
SECTION 24 — HEADINGS
Headings are included for convenience only and do not affect the interpretation of these Terms.
SECTION 25 — CHANGES TO THESE TERMS
You can review the current version of these Terms at any time on this page.
We may update these Terms to reflect changes in law, in our products, or in how we operate the Services. We will give you at least 30 days' notice by email before any material change takes effect, and the change will not apply retroactively to orders already placed. If you do not accept a material change, you may close your account before it takes effect at no cost.
Minor changes that do not affect your rights — such as corrections of typographical errors or clarifications of existing wording — may be made without notice.
SECTION 26 — CONTACT INFORMATION
Questions about these Terms of Service should be sent to us at support@betinababykids.eu.
These Terms have been drafted to reflect EU consumer protection law. They are not legal advice. Consumer law is harmonised across the EU but implemented nationally, and requirements differ between Member States — have this reviewed by a lawyer qualified in EU consumer law before publishing.